Introduction

Electricity issues can be frustrating, especially when they disrupt your daily routine. If you’re living in South Punjab and receiving services from MEPCO (Multan Electric Power Company), it’s essential to know how to address common electricity problems quickly and effectively. This guide will walk you through the most common MEPCO-related issues and how you can resolve them in 2025.

Common MEPCO Electricity Issues

Some of the frequent electricity problems faced by MEPCO customers include:

– Voltage fluctuations

– Power outages

– Overbilling or incorrect meter readings

– Transformer overloads

– Unauthorized electricity connections and theft

Dealing with Voltage Fluctuations

Voltage changes can damage your household appliances. To protect your devices:

– Install a voltage stabilizer at home

– Regularly inspect your home wiring

– Report continuous fluctuations to MEPCO using their helpline or online complaint form

Handling Power Outages

Power outages may happen due to technical faults, maintenance, or weather conditions. If your area faces frequent or unexplained outages:

– Call MEPCO helpline at 118 or 0800-78623

– Visit their website to check for scheduled maintenance updates

Fixing Overbilling or Metering Issues

Inaccurate bills can be a burden. Here’s how to handle it:

– Check your meter reading yourself to match it with the bill

– If the bill seems off, file a complaint online or visit your nearest MEPCO office

– You can also request an official meter inspection

Transformer Overloads and Failures

If your local transformer frequently fails or overheats:

– Notify MEPCO electricity support immediately

– Encourage community reporting to speed up their response

– MEPCO electricity may upgrade transformers if the load exceeds the safe limit

Reporting Electricity Theft

Illegal connections or tampering with lines can pose safety risks and affect everyone’s supply. If you spot such activities:

– Contact MEPCO support or local authorities

– Provide detailed information (location, type of issue)

How to File a Complaint Online

Filing a complaint with MEPCO electricity is simple:

1. Go to the MEPCO official website

2. Find the ‘Online Complaint’ section

3. Fill in your reference number and describe your issue

4. Submit and keep the complaint number for tracking

You can also use MEPCO’s mobile app (if available) to submit complaints. For in-person complaints, visit your nearest MEPCO office with required documents, such as your electricity bill and ID proof.

Online MEPCO Bill Correction Complaint Process

Online MEPCO Bill Correction Complaint Process:

1. Click on “Online Complaint” or “Bill Correction” section.

2. Fill out the complaint form with required details:

    – Reference number (14-digit account number)

    – Bill month and amount

    – Reason for correction (e.g., incorrect meter reading, calculation error)

3. Attach supporting documents (if required).

4. Submit the form and note down the complaint registration number.

5. Track the status of your complaint using the registration number.

MEPCO will review your complaint and make necessary corrections if justified.

MEPCO Helpline and Contact Info

For support, you can reach MEPCO via:

– Toll-free: 0800-63726

– General Helpline: 118

– Website: www.mepco.com.pk

– SMS inquiries: 8118

MEPCO Head Office Complaint Number Directory

Here are the MEPCO Head Office Complaint Numbers and Regional Complaint Centers:

MEPCO Head Office Complaint Numbers:

– Toll-free Number: 0800-63726

– Helpline Numbers: 061-9220313, 061-9220314, 061-9220315

– CEO Office: 061-9220222

– Personal Assistant to CEO: 0333-6142149, 0300-9632289

– Staff Officer: 0300-8730910

MEPCO Regional Complaint Centers:

– Multan: 061-9220198, 061-9210334, 061-9210389, 061-6784815

– Bahawalpur: 062-9250102

– Rahim Yar Khan: 068-9230160

– Dera Ghazi Khan: 064-9239229

– Sahiwal: 040-9200305

– Muzaffargarh: 066-9200065

– Vehari: 067-3360282

– Bahawalnagar: 063-9239031, 063-9293031

You can also contact MEPCO through SMS at 8118 or dial 118 for load-shedding schedules, new connections, and other queries. Additionally, you can email your complaints to maillot or use the regional address provided.

About MEPCO:

Multan Electric Power Company (MEPCO) is a power distribution company responsible for supplying electricity to various regions in South Punjab, Pakistan. MEPCO’s service area includes several districts, providing essential electricity services to residential, commercial, and industrial consumers.

MEPCO’s Key Responsibilities:

– Electricity distribution and supply

– Maintenance of power infrastructure

– Billing and revenue collection

– Customer support and complaint resolution

MEPCO aims to provide reliable and efficient electricity services to its customers, ensuring their needs are met and issues are resolved promptly.

Conclusion

Staying informed about MEPCO’s services and knowing how to report problems helps you manage electricity issues more efficiently. Whether it’s a minor voltage issue or a serious outage, your complaint can help improve service quality for your area.