Introduction

Facing overloading or frequent voltage drops in your area? You’re not alone. Many MEPCO (Multan Electric Power Company) consumers experience issues like transformer overload, unscheduled load shedding, Overloading in MEPCO, and inconsistent voltage. Fortunately, MEPCO has a complaint system in place to address these problems. This Overloading in MEPCO guide will show you all the available methods to file a complaint and track its resolution in 2025.

How to File a Complaint Against Overloading in MEPCO

If you’re experiencing power overloading in your area, MEPCO provides several ways to report and resolve the Overloading in MEPCO issue:

– **Online Portal**: Visit MEPCO’s official website and head to the ‘Customer Care’ or ‘Complaint’ section. Fill in your reference number, contact information, and a short description of the issue.

– **By Phone**: Dial MEPCO’s helplines:

    – 118 (mobile)

    – 0800-78623 (toll-free)

– **In Person**: Go to your nearest MEPCO office. Bring your electricity bill and any evidence of the issue.

– **SMS**: Send a text to 8118 with your reference number and complaint summary.

Ensure you provide the following information:

– Your 14-digit reference number (on the top of your bill)

– The nature of the problem (e.g., frequent overloading during peak hours)

– Any supporting proof (images, videos, or bill numbers)

What Causes Overbilling in MEPCO?

Sometimes overloading leads to other issues like overbilling or equipment faults. Here are some common causes:

– **Faulty Meter Readings**: Human error or misreading by meter readers.

– **Tampered Meters**: Unauthorized alterations can create billing discrepancies.

– **Unmetered Connections**: Unauthorized connections can drive up overall system load.

– **Wrong Tariff Application**: Incorrect slab rates or charges applied to your usage.

– **Billing System Errors**: Occasionally, technical glitches can inflate bills.

If you believe you’ve been overbilled:

– Cross-check the current meter reading yourself

– Compare it with what’s printed on your bill

– Contact MEPCO promptly to raise a billing correction request

Incorrect Meter Readings and What to Do

Mismatched or estimated meter readings can either inflate or deflate your actual bill amount. Here’s how to identify and fix it:

– **Take Your Own Reading**: Manually check your meter at the end of the month.

– **Compare with the Bill**: If there’s a mismatch, call MEPCO.

– **Request an Inspection**: Ask MEPCO to verify your meter for possible faults or misreadings.

How to Deal with Faulty Meters

Faulty meters can cause inaccurate readings or intermittent billing problems. Watch out for:

– Sudden spikes or drops in your bill

– Meters that stop working entirely

– Flickering displays on digital meters

Steps to take:

– Report the issue to MEPCO

– Request a technical team to check and test your meter

– If confirmed faulty, ask for a free replacement

Filing a Complaint Through Online Portals

There are two official online methods for registering complaints:

**Option 1: MEPCO Website**

– Visit [MEPCO’s official site](https://mepco.com.pk)

– Navigate to the ‘Bill Correction’ or ‘Complaints’ section

– Fill in your name, phone number, and reference number

– Describe your issue clearly and attach supporting documents if necessary

**Option 2: PITC Portal**

– Visit the [PITC complaint portal](https://bill.pitc.com.pk)

– Click on ‘Submit Complaint’ and provide relevant details

– You’ll receive a tracking ID to monitor your case progress

Other Ways to Lodge Complaints

If online platforms aren’t accessible, try these alternatives:

– **Phone**: Call MEPCO at 118 or 0800-78623

– **SMS**: Text your complaint to 8118

– **Visit an Office**: Head to your regional MEPCO branch with your bill and ID

Tracking Your Complaint

Once you’ve submitted a complaint, you can monitor its progress:

– Visit the ‘Track Complaint’ section on the MEPCO or PITC portal

– Enter your ticket or reference number

– Status options might include:

    – Pending

    – In Progress

    – Resolved

    – Closed

– You can also call MEPCO for updates if needed

Getting to Know MEPCO

MEPCO (Multan Electric Power Company) is the regional power distribution company responsible for servicing areas in South Punjab. Their services include:

– Electricity distribution and maintenance

– Billing and customer support

– Complaint resolution and metering services

MEPCO’s Service Regions

MEPCO operates in a number of districts across South Punjab, including:

– Multan

– Lodhran

– Khanewal

– Bahawalpur

– Bahawalnagar

– Sahiwal

– Vehari

– Rahim Yar Khan

– Dera Ghazi Khan

If you’re unsure whether your location falls under MEPCO’s jurisdiction, you can check via their helpline or online portal.

MEPCO Contact Information

You can contact MEPCO for support through multiple channels:

– **Helpline Numbers**: 118 or 0800-78623

– **Landline Contacts**: 061-9210334 / 061-9210385 / 061-9210389

– **SMS**: Text to 8118

– **Visit in Person**: Go to your nearest office during working hours

Customer support can assist with everything from bill complaints to service disconnections. For downloading MEPCO Duplicate Bill, you can check, MEPCO Duplicate Bill.